Unveiling Organizational Resilience: Enhancing Business Performance in the Tourism Industry
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Abstract
Purpose: This article aims to integrate a comprehensive review of organizational resilience literature with quantitative evidence to examine the relationship between resilience dimensions and business performance, with a specific focus on the tourism sector. Methodology : A quantitative research design was employed, utilizing data collected from a sample of 4600 companies. Regression analysis and exploratory factor analysis were conducted on the full sample. For the tourism sector, a subsample of 654 tourism-related firms was specifically analyzed using multiple linear regression and Principal Component Regression (PCR), specifically addressing multicollinearity among key resilience dimensions. Main Findings: The study identified Robustness, Integrity, and Agility as core dimensions of organizational resilience. Initial regression analysis indicated a positive impact of these dimensions on performance, with a higher explanatory power in the tourism sector (R² = 0.295) compared to the general sample (R² = 0.192). A preliminary multicollinearity analysis revealed strong intercorrelations among Robustness, Integrity, and Agility, necessitating the application of PCR. This advanced analysis revealed two distinct, orthogonal components: "Adaptive and Trust-Based Resilience" (driven by Integrity and Agility) and "Structural and Resistance Resilience" (driven by Robustness). Both components significantly and positively impacted organizational performance in the tourism sector (R² = 0.419), with "Adaptive and Trust-Based Resilience" showing a slightly stronger influence. Implications: Theoretically, the findings validate a refined, multi-dimensional conceptualization of resilience, demonstrating how specific latent capacities contribute to performance. Practically, the study offers clear guidance for managers, particularly in the tourism industry, emphasizing the strategic imperative of cultivating both structural robustness and agile, trust-based adaptive capabilities to enhance business performance and ensure sustainability in turbulent environments.
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